Coaching
September 10, 2013
When facing a learning or critical decision process involving a team, managers are often unsure about whether to hire a professional coach. Almost everyone knows the cost of hiring a professional facilitator, but they are unaware of the benefits of u...
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September 3, 2013
Organic growth is the increase that comes from existing business rather than additional sales that result from acquisitions or mergers. It is a good indicator of the strength of the leadership within an organization and can illustrate how effectively...
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August 12, 2013
A battle continues to rage over whether or not a “no-zero policy” is good for students. In Canada, many school boards are implementing this standard, in which it is against the rules for teachers to award a “zero” for assignments that have no...
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May 17, 2013
Too often, leaders facing the day-to-day demands of their organization don’t look into the future to see what should be. A clear, well-articulated vision is an essential launching pad for leading an organization to new heights.
Build your vision...
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March 26, 2013
Feedback in its simplest form: you look in the mirror, realize you have mustard on your lip, and wipe it off. An acceptable standard developed from past experience is a clean face; the method of measuring the current status - a mirror; a current pict...
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March 12, 2013
Sometimes, as sales managers and coaches, we have to dig deeper for honest answers in order to reach a level where we can provide constructive feedback.
Salespeople are taught to be positive, optimistic and confident. The first answer you get is a...
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March 1, 2013
What comes to mind when you see or hear the word feedback? For many it is immediately a negative that infers criticism, a discussion about areas that are not good. However, feedback is just that: feedback. It should be about both strengths ...
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January 4, 2013
Many of us believe that in order to make a difference we must undertake a massive change. This is absolutely not true! Small things can have a significant effect, and may multiply into additional positive impacts. Ravel`s Bolero is an example of this...
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July 31, 2012
If you want to make a great difference to how people feel, start showing you care by asking “why.” Don’t just accept the status quo and it will have a positive effect on the bottom line. In their book,Beyond Performance, Scott Keller and Kaleen...
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April 2, 2012
Every customer you serve has an experience; whether bad, indifferent, good or great. Great customer experiences do not happen by accident – they happen by design. Each customer is unique and their definition of a great customer experience will also...
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