People
September 14, 2020
A four-year old grabs a red crayon. “Colour the picture and have fun!” the daycare teacher instructs the group. The child dives in with enthusiasm, pushing the crayon quickly across the page. “Try to stay within the lines,” the teacher ...
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September 1, 2020
It is October 31 and you are working on a tight client deadline. You have come to the realization that it is going to take several more hours to meet that deadline. However, 5:00 pm, the end of the working day, has arrived and a key employee is packi...
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August 6, 2020
As a rookie salesperson, I wanted to make a strong impression on my boss and my new colleagues. I wanted to be considered a “first string” team member as soon as possible, but knew that I needed to earn that regard. The national company I worked ...
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August 3, 2020
No matter what goal we are trying to achieve, whether personal or business-related, we face a battle against old habits, unproductive behaviors, and out-of-date mindsets. Why is it relatively easy to create a goal and so hard to complete it?
Neuro...
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July 27, 2020
When my son was doing a research project on sustainable communities a few years ago, the two of us traveled in a small RV to several towns in Northern Ontario where he had arranged meetings with politicians and entrepreneurs. In Hearst, the mayor sug...
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July 20, 2020
“One bad apple don't spoil the whole bunch…” is a line from the 1971 chart-topping hit by the Osmonds. Donny is pleading with a woman to look past a previous heartbreak and give him a chance. His bad apple metaphor playfully contrasts with the ...
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July 10, 2020
“How do you deal with difficult prospects – especially the obnoxious ones?”
This was a question I was often asked when training a group of salespeople. And I had to be honest and tell them I had an academic way of answering the question but ...
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July 2, 2020
Alex is a difficult employee. Increasingly argumentative lately, insisting on only one way of doing things, and claiming to be right without having the full picture. Talking behind the backs of others, blaming, sometimes name-calling, and generally b...
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June 22, 2020
Confidence is everything. When JFK announced in May 1961 that the US would go to the moon within ten years, he exuded confidence. And the nation rallied to make it happen. When Churchill said, “… we shall never surrender!” he betrayed no lack o...
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June 15, 2020
Confidence in our organizations requires three elements:
We believe our organization has a sound plan to accomplish its goals
There is clear communication about both the goals and the plan to achieve them
A way exists to measure progress t...
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