People
October 21, 2021
My mother’s experience with weight loss provides an important lesson about mindset. In the past, gaining a pound would have left her feeling defeated and she might even have avoided her support group meeting. However, recently even though she had g...
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August 23, 2021
In his bestseller Outliers, Malcom Gladwell observed that, “Korean Air had more crashes than any other airline in the world for a period at the end of the 90’s.” He postulated that culture was a factor. Koreans were taught to respect authority ...
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August 13, 2021
High-Performance Culture is a hot topic, and many organizations are creating strategic plans to drive toward it. These plans include Innovation Workshops, Employee Engagement Teams, and training after training. Often nothing changes, there is little ...
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August 10, 2021
We hear that selling is changing, especially how customers buy, but in some ways very little has altered. Psychological satisfaction remains the primary driver in the sales process for both the customer and the sales professional.
Maslow’s resea...
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August 3, 2021
Two of the most frequently used terms right now include the word “pandemic” and “do you see my screen?”. But, another term is coming up a lot for leaders and that’s “psychological safety”.
With the uncertainty and changes we’ve fac...
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July 26, 2021
Owner: “Has anyone seen my glasses?”
Account Manager: “Do you have any new information on the Smith project?”
Owner: “I know I left them here somewhere…”
Account Manager: “You know, we could lose our shirts on this one…”
...
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July 19, 2021
A 2016 Forbes article reported a survey in which employees were asked: "How frequently, if at all, are you able to make the connection between your day-to-day duties and how they contribute to the company's bottom line?"
Of those surveyed:
...
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July 8, 2021
Do you remember the days when there would be a knock at your door and when you opened it, a man was standing there with a phony smile and a vacuum cleaner? He would begin his spiel about how great the vacuum cleaner was and how it was a real deal. Ty...
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July 5, 2021
In the leadership world, there are some skills that seem to be taken for granted, but, asking questions and listening effectively are two that often stay under the radar.
In school we learn to speak, read, and debate, while leadership training ten...
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June 14, 2021
I was born left-handed. It was not a problem to me or my family, but one of my teachers saw being a lefty as a condition that needed to be fixed. With overwhelming enthusiasm, she began “investing” in me, forcing me to use my right hand, especial...
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