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serve others first
Sales Business Tools Customer Service Performance

Serve Others First

Florence Nightingale said that wealth is a measure of the service we pro...

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the selling slight edge
Sales Business Tools Change Performance Profit

The Selling Slight Edge

What does an Italian economist who died in 1923 have to do with your sal...

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respect
Leadership Coaching Values and Qualities

Respect

Aretha Franklin's song 'Respect' was an anthem for the feminist and civi...

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perpetual learning is key
Organization & Strategy Learning Performance

Perpetual Learning is Key

Perpetual learning is key in the 21st century’s highly dynamic marketpla...

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employer of choice
Organization & Strategy Culture People Planning

Employer of Choice

A company considered an 'employer of choice’ has two primary qualificati...

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handle objections with empathy
Sales Business Tools Customer Service People Performance

Handle Objections with Empathy

Often, a client prospect has concerns they feel cannot be resolved, whic...

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