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why do good employees leave
Leadership Attitude Change Retention

Why Do Good Employees Leave?

Carlos Hiroshi - One of the worst days for any manager is when a great e...

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responsibility and authority
Succession & Transition Planning Business Tools People Performance

Responsibility and Authority

Robert was a frustrated sales manager. He worked for Ivan, an opinionate...

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retaining your key employees
Organization & Strategy

Retaining Your Key Employees

Joe O'Neill - A 'stay interview' is a new concept, the opposite of the '...

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conflict is inevitable
Organization & Strategy Business Tools Learning People Social Responsibility

Conflict is Inevitable – Manage It!

When two or more people interact for a long enough time, conflict is ine...

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reframing sales conversations
Sales Business Tools Performance Profit

Reframing Sales Conversations

When a customer identifies and buys a product or service with little or ...

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the pursuit of happiness
Succession & Transition Planning Life and Health People Values and Qualities

The Pursuit of Happiness

Entrepreneurship could be seen as the ultimate adventure in the pursuit ...

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EI
Sales Learning Life and Health People Values and Qualities

EI Improves Sales Performance

Emotional Intelligence can be improved through meditation, reflection, j...

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make appropriate decisions
Sales Customer Service Performance Profit

Make Appropriate Decisions

Professional selling must start with the assumption that the salesperson...

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the power of vision
Organization & Strategy Learning Performance Planning

The Power of Vision

I’m a cathedral builder. I’m building a cathedral. Many of us know the s...

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Recharge to sell effectively
Sales Behaviour Sales Values and Qualities

Recharge to Sell Effectively

A great sales rep I know is always charged up. He is invariably energeti...

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